Problems with RR at Wags

Is anyone else having problems getting your RR's when you use a coupon for the item you purchased at wags? Everytime we go in there and try to get the RR's and use a MQ, it will not print. I was told by the manager in Oneida that they had changed the policy and that it would not print if you used a Q, but I here alot of others saying they get their RR's no problem, just wondering if anyone else has any info on this.